A great Apple Retail Experience story
Jason Kelly describes how Apple’s retail experience impressed him on his first visit to an Apple Store:
Most new Mac users rave about the solidity of the product, the no-bloatware out-of-box experience, and the sheer beauty of Apple’s technology. What I want to focus on today, however, is Apple’s superb retail experience.
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Such a store shows a great deal of confidence in the products, which gives me confidence as a buyer. I’m not being rushed out the door with a flimsy piece of paper saying I have tech support for a year if I need it — just call this number in India, but don’t under any circumstances bother us here — but am instead given all the time and freedom to arrive at about the only conclusion anybody can: I want one. — Big in Japan: Apple Retail Experience, seekingalpha.com, June 15, 2009
The result was a satisfied new customer:
You know what else I wondered? What new epiphanies awaited me at the Apple Store. What other little miracles of technology whispered my name? What excuse could I find to visit my new friends in Ginza, and buy something else from them?